VoiceCaptures

Common questions

Everything people ask before they switch.

If yours is not here, call sales on (365) 603-9234 or send us the question — we answer within a day.

The basics

Will it sound robotic?

It runs on current conversational voice models, and most callers do not register that it is not a person. Call the live demo line on (647) 692-1081 and judge it yourself before you commit to anything.

Will my callers know it is an AI?

It answers in your business’s name and does not pretend to be a named employee. If a caller asks outright whether they are talking to a person, it says plainly that it is an AI assistant.

What if I already have a receptionist?

It takes overflow and after-hours rather than replacing anyone. Your team keeps the calls they can reach, and nothing rings out when they cannot.

What happens when it cannot answer something?

It takes the caller’s details, tells them you will call back, and texts you the summary. For anything you set it to treat as urgent, it transfers to you live instead.

What about my sector?

Home services, restaurants and clinics are where we work today. The mechanics are the same anywhere the phone is how work arrives — someone calls, needs qualifying, and needs a slot booked. If yours is close, start the free trial and we will tell you honestly whether it fits before you pay anything.

Setup and your number

How long does setup take?

Most businesses are live in about ten minutes. You forward your line; we configure the greeting, hours, slot length and calendar. You do not build anything.

Do I keep my number?

Yes. Your calls forward to us when you do not pick up, or after hours. Nothing changes for your customers, your listings or your signage.

Can I use it for after-hours only?

Yes — that is exactly what the entry tier is for. Forward evenings, weekends and holidays, and leave daytime calls ringing through to you.

Can I cancel anytime?

Yes. It is month to month with no contract. Cancel and forwarding reverts to your own phone the same day.

What happens after the trial?

Your plan starts on day 15. We email you a reminder before then. Cancel before day 15 and you pay nothing.

Plans and minutes

What counts as a minute?

Time the assistant spends on a live call, including transfers.

What if I go over?

We text you at 80% of your minutes, and again at 100% — the line never stops answering. You can top up from your dashboard: 50 minutes for $65, or 100 for $120. Minutes used past your plan without a top-up are $1.50 each, on your next invoice. There are no surprise charges.

I have more than one location. How does pricing work?

Each plan covers one location. For two or more, book a 30-minute call and we will quote one price for all of them, on one account and one bill.

Is live booking included?

Yes, at every plan. Booking on the call is never gated behind an upgrade.

Data and privacy

Where is my call data stored?

The records we keep — recordings, transcripts and call details — are stored in Canada. The live call runs on providers in the United States: our phone provider stores no call audio, and our AI provider holds a copy of the conversation for 14 days before deleting it, which can take up to a further 30 days to clear its backups. Our Privacy Policy sets out the detail.

What do you keep, and for how long?

Call history, recordings and transcripts are kept for 14 days on every plan. Longer history is an add-on. For clinics we recommend staying at 14 days — on a patient-facing line, keeping less is the safer setting, not a worse one.

How do you handle patient information?

Our assistant collects only contact details and the general reason for the call. Recording is off by default for clinics, and transcripts are deleted after 14 days unless you choose longer. We will work with your clinic on any privacy agreement your practice requires.

Win-back calls

Is win-back cold calling?

No. We only contact your own past customers — people who have already bought from you — and every message identifies your business and lets them opt out.

What does it cost?

$2.50 per customer called, and the first slice of your list is free so you see your own response rate before you spend anything. How win-back works.